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How 5carddraw Handles Your Personal Information

Your account data, payment history and device activity stay under clear rules — we collect only what we need to run your account and process payments through PayPal, Venmo and Play+.

No data sold to third partiesPayPal, Venmo, Play+ coveredAccount deletion on requestState-law complianceEmail privacy contact available
5carddraw How 5carddraw Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal data don't need to wait. Send a message through any of the channels below and we'll respond with a specific answer — not a form letter. For account deletion or data-export requests, email works fastest because it creates a written record we can act on directly.

Email Privacy Team Send data requests, correction notices or deletion instructions to our privacy address. We aim to respond within three business days and confirm the action taken on your account.
Live Chat Support Open chat from your account dashboard to ask about cookies, session data or payment records. The agent can flag your request to the privacy team while you wait.
Account Settings Page Your account settings page lets you update your contact email, adjust cookie preferences and download a summary of your recent PayPal, Venmo or Play+ transactions directly.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as long as applicable state law requires us to retain transaction records. Once that period ends and you've requested deletion, we purge your profile from our production systems and remove it from backups on a rolling schedule. Every connection between your device and our servers uses TLS encryption, and payment data flowing through PayPal, Venmo or Play+ never touches our servers in raw form — those processors handle tokenization on their end.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page load speed on mobile. You can turn off non-essential cookies from your account settings at any time.

Data Retention Window

Active account data is kept while your account is open. After closure and a deletion request, we remove personal records within 30 days, subject to any state-mandated retention requirements.

Payment Data Security

PayPal, Venmo and Play+ transactions are tokenized by each processor. We store only a reference ID — never your full card number, bank account or wallet credentials.

Identity Verification Records

Name, date of birth and state-of-residence data collected at signup are held to satisfy verification obligations. We do not share these with marketing partners.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about data, cookies and account records. If your question isn't here, reach out through live chat or email and we'll give you a straight answer.

We collect your name, email, date of birth and state of residence at signup. Once you add a payment method, we also record transaction IDs for PayPal, Venmo or Play+ to keep your wallet balance accurate.

No. We share data only with processors completing a specific task — PayPal or Venmo to clear a transaction, an identity service to confirm your age. No advertising networks or data brokers receive your information.

Email our privacy team from the address on your account or use the live chat in your dashboard to submit a data-export request. We'll send a downloadable summary within three business days.

Yes. Close your account through settings and submit a deletion request by email. We remove your personal records within 30 days, except where state law requires us to retain transaction history longer.

We use session cookies to keep you logged in and analytics cookies to track page performance on mobile. Non-essential cookies can be switched off in your account settings at any time without losing access.

PayPal and Venmo tokenize your payment credentials on their side. We store only a transaction reference ID — your bank account, card number or wallet password never passes through or sits on our servers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.